Terms of Service

1. Acceptance of Terms

By accessing and using VenTherapy ("we," "us," or "our") services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our platform.

2. Description of Service

VenTherapy is a mental health platform that connects individuals with licensed mental health professionals. We provide therapy services, diagnostic assessments, self-help tools, and educational resources.

3. User Eligibility

You must be:

• At least 18 years old to use our services independently
• 13-17 years old with parental consent for therapy services
• Capable of forming a binding contract
• Not prohibited from using our services under applicable law

4. Professional Relationship

4.1 Therapist-Client Relationship

The therapeutic relationship is established directly between you and your chosen licensed therapist. VenTherapy facilitates this connection but is not a party to the therapeutic relationship.

4.2 Scope of Practice

Our platform provides:

• Individual therapy sessions
• Group therapy (where available)
• Psychiatric consultations
• Mental health assessments
• Crisis intervention resources

5. Limitations and Restrictions

5.1 Emergency Services

VenTherapy is NOT suitable for emergency mental health situations. In case of crisis, please contact emergency services (100) or crisis hotlines immediately.

5.2 Therapeutic Limitations

Our services may not be appropriate for:

• Severe mental health conditions requiring intensive treatment
• Active substance abuse without concurrent treatment
• Individuals with active psychosis
• Court-mandated therapy (unless specifically arranged)

6. User Responsibilities

You agree to:

• Provide accurate and complete information
• Maintain the confidentiality of your account credentials
• Use the platform only for lawful purposes
• Respect therapists and other users
• Follow treatment recommendations and safety plans
• Report any technical issues or safety concerns

7. Payment and Billing

7.1 Fees

Session fees, assessment costs, and subscription charges are clearly displayed before booking. Prices may vary by therapist, service type, and location.

7.2 Payment Processing

We use secure, third-party payment processors. Payment is typically required before services are rendered.

7.3 Cancellation and Refunds

Cancellation policies vary by service type. Generally, sessions cancelled with less than 24 hours notice may be subject to fees. Refund requests are handled case-by-case.

8. Privacy and Confidentiality

Your privacy is paramount. Please review our detailed Privacy Policy for information about how we collect, use, and protect your personal health information in compliance with HIPAA and applicable laws.

9. Platform Security

We implement industry-standard security measures to protect your data. However, no system is 100% secure. You acknowledge the inherent risks of internet-based communication.

10. Intellectual Property

All content, tools, assessments, and resources on VenTherapy are our intellectual property or licensed content. You may not reproduce, distribute, or create derivative works without permission.

11. Disclaimers

11.1 Professional Advice

While our therapists are licensed professionals, therapy outcomes cannot be guaranteed. Mental health treatment involves inherent uncertainties.

11.2 Technical Reliability

We strive for platform reliability but cannot guarantee uninterrupted service. Technical issues should be reported immediately.

12. Limitation of Liability

To the fullest extent permitted by law, VenTherapy shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our services.

13. Indemnification

You agree to indemnify and hold VenTherapy harmless from any claims, damages, or expenses arising from your violation of these terms or misuse of our services.

14. Termination

Either party may terminate the service relationship at any time. We reserve the right to suspend or terminate accounts for violations of these terms.

15. Modifications

We may update these terms periodically. Continued use of our services after changes constitutes acceptance of the new terms.

16. Governing Law

These terms are governed by the laws of [State/Country]. Any disputes will be resolved through binding arbitration or in courts of competent jurisdiction.

17. Contact Information

For questions about these terms, contact us at:

Email: legal@ventherapy.com
Phone: +1 (555) 123-4567
Address: [Company Address]